Frequently Asked Questions
Everything you need to know about our premium flooring and services.
Can I order samples before committing to a full purchase?
Yes, we highly recommend ordering our large-format samples to see how the flooring looks in your home's unique lighting before placing a full order.
How long does shipping typically take?
Most in-stock orders ship within 2-3 business days. Transit times vary by location but generally range from 5 to 10 business days for curbside delivery.
What is your return policy for flooring products?
We offer a 30-day return policy on unopened, resalable boxes. Please note that return shipping costs and a restocking fee may apply.
Are Flooret products compatible with underfloor heating?
Yes, our Modin Rigid LVP and Silvan Resilient Hardwood are designed to be compatible with most radiant heating systems when installed according to our guidelines.
Do you offer professional installation services?
While we do not provide direct installation, our products are designed with DIY-friendly click-lock systems, and we can provide resources to help you find a local professional.
What kind of warranty comes with my new floor?
Our products come with industry-leading warranties, including a Lifetime Residential Warranty and a 10-Year Commercial Warranty on most collections.